VOQZA / CUSTOMER INFORMATION
Returns & exchanges
Under our voluntary store policy, you may request a return or exchange within 3 days of receiving your order. Contact customer service before sending any item back.
How to request a return
- Contact us within 3 days of receipt with your order number and the item you want to return or exchange.
- Explain the issue or requested exchange. For a damaged or incorrect item, include photographs where helpful.
- Obtain the correct return address and instructions from customer service before posting the item.
Return shipping
Customers pay shipping costs for voluntary returns and exchanges. For defective, damaged or incorrectly supplied goods, applicable statutory rights and any legally required remedies take precedence over this general shipping rule.
Refunds & exchanges
Customer service will confirm the handling of your request, return instructions and refund or exchange arrangements through the central store. Contact us for the applicable processing details.
Your statutory rights
This 3-day voluntary policy does not replace or limit mandatory consumer rights that apply in your country, including any applicable cancellation, withdrawal or rights relating to faulty goods. Different rules and lawful exceptions may apply to specific products.